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Budget Rent-A-Car Reviews
Blue Chip :. I called Budget again and was told they didn't know when the wrecker would arrive. I asked how I would get to Budget to pick up another car, and they said the wrecker would take me or a Lyft driver would pick me up. I chose the Lyft driver, thinking this would take less time, but wasn't told the Lyft driver wouldn't even be dispatched until AFTER the wrecker picked up the car.
Of course they didn't know what ERA was doing.
When I called ERA, they tried to tell me that calling Customer Service had the effect of cancelling the wrecker dispatch a lie. The wrecker showed up shortly thereafter three hours after my initial call to ERA. I got permission from ERA to turn the keys and paperwork over to the wrecker driver, as I didn't want anything more to do with Budget.
I have requested a refund of the two days of unused car rental. They said they would respond in days, and that was almost two weeks ago. My follow-up email has not gotten a response. Their Customer Service and ERA reps are rude, impatient, not interested in helping, and in one case, dishonest.
Budget and Avis are the same company, so I can only assume the service is the same at both. They told me that they would give a jumpstart for free. The mechanic told me that the battery was damaged and they would not charge me for the service. For my surprise, after 7 days, they charged dollars in my credit card for a jumpstart. I filed a claim and budget answer me that this service was not in my contract. I called and explained that we were given a clean checking when we returned the car and were not aware of any damage to the windshield. They checked the records and said there was damage that had to be repaired before the car could be rented out again.
On November 1, , I called and asked for a photo of the damaged windshield. I was told they do not take photos of glass damage but she would review the records. When she returned I was told there was no trace of repairs to the car and the the charges would be reversed. I made the reservation thru the AARP link. I also prepaid to get a discount.
When we arrived to pick up the car, the agent was all about up-charging and add-ons. I declined all upgrades and add-ons. I pushed the contract back and told him I declined that.
He said he would have his manager remove the charge, that we did not have to re-do the contract. I hesitated but signed. He kept my copy of the contract to give to his manager to take care of this. Upon return of the car, the drop off receipt had the charge! I spoke to the counter agent who told me to contact customer service as there was nothing he could do. When I got home, I contacted customer service who told me that I should never have signed the form. They did eventually agree to refund half of the charge.
Car Rental & Hire In Houston | Budget New Zealand
Budget appears to have trouble with the concept of fraud. How it applies to customers etc. In reading reviews I am seeing a common thread. I will never use Budget again, nor can I recommend them. Founded in to appeal to the cost-conscious consumer, Budget is one of the most popular car rental brands.
Budget Rental Car Returns (DFW Airport)
It serves renters in over countries from its more than 3, locations. Budget is owned by Avis Rental Car. Business-friendly rates: Business customers can save up to 30 percent on car rentals with a BudgetBusinessProgram account. Prepay and save: For customers who book and pay in advance, the Pay Now rate saves up to 35 percent on the cost. Discounts: Active duty, retired military and their families can all save up to 25 percent on rentals.
AARP members can enjoy savings of up to 30 percent off Budget base rates when renting a vehicle from a participating location in the contiguous U. Fast reservations: Budget advertises a second reservation process, letting travelers reserve the vehicle of their choice on the go and in just a minute. Truck rental: Budget features a reliable, diverse commercial truck fleet, nearly 1, convenient U. Best for: Military individuals and families, vacationers, business travelers, those with cars in repair and temporary workers looking for a discounted rate. Lauren Fix, also called The Car Coach, is an automotive and auto finance expert.
She is a regular guest on major news and morning shows, discussing the latest updates on cars and car financing that will help drivers make smart decisions when buying, maintaining and financing cars. Join our community to stay up-to-date with the latest reviews, recall notices, and brand recommendations. To see why, sign up below! Need a good rental car company? Be in the know Get trending consumer news and recalls. Thanks Keep an eye on your inbox, the lastest consumer news is on it's way!
Sort: Top reviews. Top reviews. Most helpful. Filter by: Any. Page 1 Reviews 1 - Original review: July 21, I have rented Budget the past couple years for my annual trip after beginning to have less customer friendly experiences with other companies. Original review: April 13, I had to change the return of my vehicle location due to my grandmother passing away. Not sure how to choose?
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